The CDCFIB wishes to notify all candidates who were unable to complete or participate in their Online Computer-Based Test (CBT) due to technical issues that provisions have been made for an official rescheduling of the examination. This directive is aimed at ensuring that every applicant is given a fair and equal opportunity to complete the assessment without disadvantage arising from circumstances beyond their control.
A number of candidates have reported experiencing various disruptions during the test. These issues ranged from network instability to system errors that prevented successful login or test completion. In some cases, examinations submitted automatically before candidates were done answering their questions. Others encountered technical problems that made it impossible to access or continue the test environment. The Board has carefully reviewed these complaints and acknowledges that such challenges can significantly affect performance and participation.
To address this, the Board has commenced a systematic rescheduling process for all affected candidates. Those who experienced any of the following issues are strongly advised to take immediate action:
Network interruptions that caused the exam to freeze, disconnect, or fail to load properly. Login errors, including failed authentication, invalid session messages, or inability to access the test dashboard.
Automatic submission of the exam before the candidate had completed answering all questions.
Any form of technical problem, whether system failure, error messages, screen glitches, or unexpected termination of the test.
Candidates who faced any of the above scenarios are required to formally submit their complaints without delay. This will enable the Board to verify individual cases and allocate new examination slots promptly. Failure to submit a complaint may result in the Board being unable to include the candidate in the rescheduling process.
To ensure your issue is recorded and attended to, please submit your complaint immediately through the official complaints link provided by the Board. Only complaints submitted via the authorized link will be recognized and processed. Candidates are therefore advised not to use unofficial channels, third-party agents, or social media pages for this purpose.
The Board remains committed to fairness, transparency, and providing a smooth testing experience for all applicants. Affected candidates should act promptly to ensure their rescheduled examination is secured.
Link to submit complain:
Do this within 48 hours to be considered for a new exam date.
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